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September 7-13, 2020


Tips & Event Policies

Cancellation Policy

All Weekly Badge sales are final. There will be no refunds or exchanges.

Prohibited Items

The following items are prohibited during PGA TOUR events; spectators will be asked to return the following items to their vehicles before boarding shuttles:

  • Backpacks
  • Chair Bags
  • Lawn or over size chairs
  • seat cushions
  • pets except for service animals
  • bicycles
  • opaque bags larger than 6" x 6" x 6" (in their natural state)
  • clear tote bags, plastic, vinyl, or other carry items larger than 12" x 6" x 12"
  • video cameras at any time
  • cameras prohibited after Wednesday
  • radios, televisions, or other electronic noise producing items
  • whistles, horns, or noise makers
  • signs or banners
  • no alcoholic beverages may enter or leave the tournament
  • no outside good or beverage may enter the tournament except for medical or infant needs
  • plastic, metal, or glass cups, can or containers of any kind except for medical or infant needs
  • coolers of any kind
  • No weapons of any kind may enter the tournament including but not limited to fire arms or knives
  • computer or laptops
  • fireworks
  • illegal substances
  • laser pointers
  • poles or rodes
  • No other items deemed unlawful or dangerous by the PGA TOUR/Tournament Security Officials

Cameras will be allowed during the practice rounds (Monday - Wednesday) of the Tournament only.  All items are subject to search. You will be asked to return all unauthorized items to your car before you are allowed to board shuttles.

PGA TOUR Mobile Device Policy

The following information outlines the proper usage of Mobile Devices at A Military Tribute at The Greenbrier. Our goal is to enhance the spectator experience while preserving the integrity of the competition. Your cooperation is greatly appreciated. Failure to adhere to the Mobile Device Policy rules will result in confiscation of mobile device or spectator removal from Tournament Grounds.

  • Device must be on silent at all times
  • Calls may be placed or answered only in designated “Cell Phone Zones”
  • Devices may not be used to capture audio/video at any time during tournament week
  • Monday through Wednesday:  still photography of all areas is permitted
    • Still photography of all other areas is permitted.
  • At all times and places, you must refrain from taking photos if requested by tournament staff, security personnel, players, or player representatives.
  • Data use (e.g., texting, email, etc.) will be permitted outside of the designated areas
    • Data use is not permitted when players are in position to compete (i.e., when QUIET PLEASE paddles are raised)

Autograph Policy

For the players consideration, during official competitive rounds (Thursday through Sunday), a player will not sign autographs after the start of his round until it is complete.

Alcohol Policy

Spectators are not allowed to bring any type of alcohol to or on the tournament grounds. Only beer and wine can be removed from any Private Hospitality area or the Clubhouse. Alcoholic beverages will not be sold to the public any later than one hour prior to the scheduled end of competition. Private Hospitality areas and the Clubhouse will close one hour after the end of competition.  Please drink responsibly.

Golf Etiquette

  • Stay quiet and stand still when the players are about to hit the ball.
  • "Hands in the air" means stop and be quiet while golfers are playing their shots.
  • Never cross fairways, except at designated crossover areas marked by signage.
  • Do not stand behind or in line with a golfer's lie or line to pin.
  • If you are in a front row, kneel or sit down whenever possible, to allow better viewing for those behind you.
  • For your own safety, follow the directions of the Tournament marshals

Inclement Weather Policy

Observe the leader boards throughout the golf course for "Weather Warning" signs that will appear prior to inclement weather. When the sign appears, take precautions prior to play being suspended. If the siren sounds, seek shelter immediately. Avoid open areas, hilltops and/or high places, isolated trees, golf carts, and wire fences.

Suggested Golf Attire

Appropriate casual golf wear with comfortable walking shoes (soft spikes only). Spectators should have the following items on hand:
  • Wind breaker
  • Hat/Visor
  • Sunscreen
  • Sunglasses
  • Umbrella

Who To Follow?

Thursday and Friday pairings are determined before the tournament begins, with each golfer playing one day in the morning and the other day in the afternoon. Saturday and Sunday pairings are based on a player's score, with the leaders teeing off last.
At the Tournament, pairings sheets with tee times and the order of the groups along with the course map can be found at the Information Ambassador stations free of charge. The Information Ambassadors are located at the Welcome Center and additional clearly indicated locations on the tournament grounds.
At the tournament, check the scoreboards to find out who the leaders are and where they are on course. Standard bearers will follow each group holding up the player's names. You can also spot a player by his caddie who wears the pro's name on his vest.

Have a Plan

How do you plan to watch your favorite players on the course—"Parade Style" or "Cross-Country Style"? Pick a spot and watch the field pass by ("Parade Style") or follow a particular player or group around the course ("Cross-Country Style").  Arrive early to reserve a spot, especially if you plan on watching the tournament "Parade Style."

Kids at the Tournament

Children at the tournament should always be within eyesight and under the supervision of a parent or guardian.

Other Tips

  • Review the course map prior to arriving at the tournament.
  • Carpool whenever possible and remember where your car is parked.
  • Tickets will be scanned upon entrance to the tournament. Please keep tickets available throughout the day as they must be presented if requested by any tournament officials.
  • Wear headgear and sunglasses for protection from the sun, and use sunblock.
  • Drink plenty of water to avoid dehydration.
  • Familiarize yourself with the First Aid Stations located on-site.
  • Tournament information booths are located at the main entrance.
  • Stay behind the gallery ropes and cooperate with the marshals.
  • Small folding chairs are permitted, but must be removed from carrying case for inspection prior to entry.
  • Kneel or sit down if you are in the front row.
  • Remain still through each shot and do not move until all players in the group have played or completed the hole.
  • Walk carefully—never run.
  • In the event of an emergency, contact any uniformed tournament Marshal or Law Enforcement personnel in order to expedite medical assistance.

Special Needs

Shuttle and Course Access:
All shuttle buses to and from the parking lots are handicapped accessible. Corporate hospitality venues as well as concession areas are equipped with chair lifts and/or wheel chair ramps. Handicapped viewing areas can be located using the course map.

All restrooms on the tournament grounds are handicapped accessibly and can be found on the course map.

Should a problem or emergency occur, contact any uniformed tournament Marshal or law enforcement personnel in order to expedite medical assistance. First Aid tents are displayed on the course maps found in the complimentary daily pairing sheets.

Lost and Found:

Lost & Found will be located at the Information Ambassador Tent located at the Welcome Center.  Items may be picked up prior to 6 p.m. on the day they are lost.  All items not picked up prior to 6 p.m. on the day they are lost will be taken to the Tournament Will Call location.

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